I’m adding a new category here called “The Joys of Customer Support”. I’ve been saying for a while that customer support is brutal and demoralizing for us programmers. I’ve been on the receiving end of many undeserved zingers over the years, but when people ask me for examples to back up my claim, I often struggle to recall the details of conversations other than the most super-recent ones. So this will be my little way of collecting them, once and for all, for posterity.
I don’t plan to write full-on blog posts for each one, they’ll just be short snippets. I hope you enjoy them as much as I have. 😛
See them all here: The Joys of Customer Support