For my business I offer a 30-day no-hassle refund policy. We mention it all over our website, and we really mean it. All people have to do is ask for a refund, and we give it. We don’t ask questions, we don’t hassle anybody about anything. Then we get this:
please refund my account and cancel the license, if you people put me too many excuses to refund I’m just will call my AMEX card to pull the money. Thank you.
Why did you feel the need to threaten a chargeback right off the bat? Do you really feel that we’re scammers or something? Did you think we wouldn’t give you a refund unless you threaten us? Seriously dude, I’ve never even talked with you before, so why treat me this way?
Welcome to the blacklist, asshole!
(By the way, for those of you who maybe don’t know, chargebacks are a major pain in the ass for us small business owners. They are supposed to be used only for cases of legitimate fraud… i.e. somebody stole your credit card and went on a shopping spree with it. Unfortunately, people use them as a weapon just because they are unhappy. People lie and claim it was a fraudulent transaction so they get their money back immediately from the credit card company. In turn the credit card company yanks the funds directly from our account, plus a $15-20 chargeback fee. Then we have to provide evidence the charge was not “fraud” (i.e. we’re guilty until proven innocent!). It’s basically “legal” theft on the part of customers, and it sucks.)
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