I sell premium WordPress plugins using the popular Easy Digital Downloads (EDD) plugin for WordPress. It’s a great business except for one aspect — fucking crazy customers, assholes, and scammers.
Don’t get me wrong, most customers are just fine. Some are even nice people! But the small % of crazies are simply draining, even demoralizing to deal with. I’m talking about customers who demand you implement some custom feature, and when you ever so politely say “no” they freak out and leave 1-star reviews every place they can find. Customers who abuse you and your staff in support tickets, treating you like fucking slaves at their every beck and call (and God help you if you take more than 24 hours to solve whatever they want!). Or scammers who chargeback their payment through their bank/credit card company, rather than spend the 30 seconds it would take to ask us for a refund!
If you sell WordPress plugins, or any other digital product using EDD, you know exactly who I’m talking about.